We work hard to bring to you the best products made with highest quality materials. If for any reason you need to return the order, please contact us and allow us to resolve the issue. If we come to an agreement that you will send the product back, please assure the following prior to preparing your return:
RETURNS AND EXCHANGES
An item is only eligible for return within 14 days of purchase. Items must be in the original condition (not worn or washed). Items must be returned in the original packing. If items are not in the original condition, Tutu Joli has the right to refuse the return and/or charge a restocking (repackaging) fee.
WHAT ITEMS CANNOT BE RETURNED?
Final Sale Items, Special Sale Items, Holiday items after the holiday has passed.
IS THERE A CHARGE TO RETURN AN ITEM
Original shipping charges are non-refundable. Customer is responsible for return shipping charges. We will refund the full amount of the product minus the shipping charges.
CAN I EXCHANGE FOR A DIFFERENT SIZE OR COLOR?
If you would like to order a different size, color, or product, please return the unwanted item(s) and then place a new order online. We do not offer exchanges at this time.
HOW DO I CHANGE OR CANCEL MY ORDER
We ship orders out quickly, sometimes within hours of your order being placed. If order has not been shipped yet, please contact us and we will accommodate.
*If the above requirements are not met, all orders are final.*
16644 SW Friendly Ln, Beaverton, OR 97007
Thank you for ordering the Jólí! We hope you love your handcrafted items!